What does a Geek Squad Supervisor do? The Geek Squad Supervisor

executes the Geek Squad vision to delight every client we serve,

empower every employee, and deliver meaningful profit and growth .

You will create a world-class environment where employees can apply

their talents in service of the client to deliver a differentiated

range of solutions throughout the life of a product. You will drive

execution of end-to-end operations, sales strategies and fulfillment

services for the Geek Squad Precinct and Autotech Bay.

As the Geek

Squad Supervisor you will:
* Conduct business analysis utilizing

company scorecards and reports to identify business opportunities and

ensure a consistent client experience (***. Turn Time, AT Days Out,

Ship to Client, etc.) * Motivate, inspire, and coach behaviors that

lead to an exceptional client experience. * Quickly resolve

unsatisfactory client experiences and investigate root cause to

identify and implement action plans based on observations and

feedback. * Monitor monthly business rhythms of Precinct and Autotech

leads and assist with Geek Squad Agent check-in sessions as needed. *

Be accountable for labor management and revenue performance for the

Precinct and Autotech Bay.

What are the Professional Requirements of a

Geek Squad Supervisor? Basic Qualifications:
* High School Diploma or

equivalent * 1+ Years Supervisory or Management * 1+ Years Sales,

Customer Service, or consumer electronics repair experience * 1+ Years

budget experience (***. managing a departmental labor or revenue

budget, etc.

) Preferred Qualifications:
* Associate Degree (2 year) in

Business, Sales or related field * 1+ Years Retail experience *

Previous P&L ownership (including expense / labor management,

forecasting) * Experience driving key business performance indicators

(***.

revenue, NOP) * Prior experience analyzing business results,

identifying root cause and coaching others to deliver superior

customer service * Experience in selection, hiring and performance

management
Associated topics:
assistant general manager, assistant gm, executive producer, executive team leader, fire marshal, lieutenant, petty officer, senior manager, shift lead, supervisor

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