Teamwork. Integrity. Dedication.

Together, we make a difference.


AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.


We currently have a part-time (28hrs/wk) Customer Service Specialist I opportunity available at the AAA office in

Monroeville for an individual who understands the meaning of Providing Legendary Customer Service and is committed to creating

Members for Life!


The work schedule (approx.

28 hours per week) will vary within the office hours of Monday - Friday, 9:
00am - 7:00pm, and Saturdays, 9:00am-3:00pm. The hourly rate is $10.19-10.87, based on work experience.


Responsibilities include, but are not limited to:

  • Greet members and determine individual needs; verify memberships and enters member into queue for appropriate service.
  • Provide maps, tour books and other travel-related materials.
  • Promote and sell AAA memberships.
  • Process membership payments. Upgrade basic memberships to those with higher value (Plus, Premier, etc.); offer automatic renewal feature.
  • Issues passport photos and IDP s.
  • May order supplies, receive shipments, send and distribute mail, and maintain office inventory.


Qualifications

Qualified individuals will have:

  • Two years face-to-face customer service experience;
  • Basic PC/Windows computer literacy and accurate keyboarding skills;
  • Ability to operate basic office equipment and perform basic accounting duties;
  • Ability to work quickly and handle multiple tasks or assignments on a daily basis;
  • Ability to travel locally when necessary;
  • Ability to lift and carry 10 pounds; and push or move boxes up to 40 pounds;
  • High school diploma or GED equivalency

The selected candidate will be required to successfully complete a pre-employment assessments, background, and drug screenings.


We offer part-time employees a benefits package including:
life insurance; FREE AAAPlus membership; paid time off and a 401(k) with a generous match.
Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can.


Associated topics:
call center specialist, client, customer service, customer service associate, product support, rep, representante de servicio al cliente, service specialist, technical support, telephone service representative

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